Contact Us: +254 713 312717

Terms and Conditions

Terms & Conditions

Working hours
We are open from 9:00AM TO 5:00PM from Monday to Friday and from 9:30AM TO 12:30PM on Saturdays


Our products have warranties from manufacturer only on defect due to manufacturing.




Prices are all VAT Inclusive.



All orders will be required to pay upfront before shipping

Payment can be done through Bank transfer to the provided bank accounts / Cheque deposit / MPESA PAYBILL


Return Policy

  1. The return period in case of a defective product due to manufacturing defaults is strictly 24 Hrs from the date of sale.
  2. Clients outside Nairobi should book a testing session with ULTRA AV to facilitate testing before shipping.
  3. No returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies.

Please note that ALL audio, visual & music equipment (including music instruments & accessories) once sold are NOT returnable or exchangeable. The client is responsible to ensure that adequate power supplies and power protection units are installed prior to usage of the equipment. Please refer to manuals provided with the equipment. ULTRA AV. will accept no responsibility or claims whatsoever for any damaged equipment due to power fluctuations / surges and / or negligence of equipment usage.


Delivery / Collection

  1. Orders are to be collected from our showroom 2nd Floor sound plaza along Woodvale , Westlands Nairobi.
  2. Orders ksh50,000 within the CBD Nairobi will be delivered for free .
  3. Orders that require shipping out of Nairobi will be collected/delivered to only G4S , WELLS FARGO , SENDY , OR ANY REPUTABLE COURIER SERVICE PROVIDER charges involving shipping will be covered by the client and ULTRA AV IS NOT RESPONSIBLE FOR DAMAGES OR LOSS OF ITEMS
  4. Orders out of the country will need to be forwarded to Clients preferred agents and ULTRA SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS OF ITEMS. Pictures and delivery notes will be taken and signed on clients behalf

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