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Return Policy

Our Return Policy

The return period in case of a defective product due to manufacturing defaults is strictly
24 Hrs from the date of sale.

Clients outside Nairobi should book a testing session with ULTRA AV
to facilitate testing before shipping.

No returns will be accepted on products sold/delivered as sealed.
Manufacturer warranty applies.

Please note
ALL audio, visual & music equipment (including music instruments & accessories) once sold are NOT returnable or exchangeable. The client is responsible to ensure that adequate power supplies and power protection units are installed prior to usage of the equipment. Please refer to manuals provided with the equipment. ULTRA AV. will accept no responsibility or claims whatsoever for any damaged equipment due to power fluctuations / surges and / or negligence of equipment usage.

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